The Contract (Article 4):

The contract is concluded, subject to the provisions of paragraph 4, when the customer's offer is accepted, and the relevant conditions are met. If the customer accepts the offer electronically, the online shop accepts it immediately and confirms the receipt of the offer's acceptance. The consumer may withdraw from the agreement as long as the receipt of this confirmation has not been confirmed. If the agreement is concluded electronically, the online business shall use appropriate technical and organizational means to "protect electronic data transmission and guarantee online security." If a customer can pay online, the online retailer must take the necessary security measures. To the extent permitted by law, the online retailer may inquire about the customer's ability to meet their financial obligations and about any other conditions and considerations relevant to a responsible termination of the agreement. The online shop has the authority to refuse to purchase or request information if it has reasonable grounds not to enter into a contract based on this request. The following information must be provided to the customer along with the product or service in writing or in such a way that the customer can keep it readily accessible on a durable medium: the e-shop's visiting address where the customer can file complaints; information about warranties and existing after-sales service; the conditions and manner in which the customer can exercise their right of withdrawal, or a clear statement of the exclusion of the right of withdrawal; information about warranties and existing after-sales service. For contracts with a duration of more than one year or for an indefinite period: terms for termination of the contract; all taxes and duties, and delivery are included in the price. A contract can only be concluded if there are sufficient quantities of the products available. 

Right of Withdrawal (Article 5):

When purchasing goods, the customer has a period of 14 days to return the goods. The withdrawal period begins on the day the goods are received by the consumer or the consumer's representative with whom they have agreed to the agreement and communicated to the online business. The consumer must handle the goods and packaging with care throughout the withdrawal period. They will only unpack the goods or use them to the extent necessary to determine whether they want to keep them. The seal must remain intact at all times. If they make use of their right of withdrawal, they must return the goods to the online business with all accessories and, if possible, in their original condition and packaging and following appropriate and explicit instructions. If a consumer wishes to exercise their right of withdrawal, they must inform the online business within 14 days of receiving the goods. They must make this known by email. Once the customer has notified the online shop that they wish to withdraw, the customer has 14 days to return the product. The customer is responsible for the risk and burden of proof for the correct and timely execution of the withdrawal. The customer must ensure that the goods are sent back in a secure and proper manner. If the customer has not yet paid the invoice at the time of withdrawal, they will not be required to pay it. If the consumer has paid an amount, the online business will return this amount as soon as possible and no later than 14 days after the withdrawal. Entrepreneurs are not required to repay the additional costs for consumers who have chosen a different method of delivery than the cheapest standard delivery offered by the online shop. The online business may wait to refund until it has received the goods, or the customer can prove that they have returned the goods, whichever is earlier. The online shop will use the same method of payment as the consumer has used for the reimbursement. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the customer. The consumer cannot exercise their right of withdrawal for: products or services whose price is dependent on fluctuations in the financial market over which the online business has no influence; the delivery of products manufactured according to the customer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person. For products that are quickly perishable, products that have a short shelf life, and products for which the seal has been broken, the right of withdrawal is not applicable.

The Price (Article 6):

During the period of validity indicated in the offer, the prices of the products and/or services offered have not been increased, except for price changes due to changes in VAT rates. The prices in the range of products or services are exclusive of VAT. The prices of products or services are not increased within the validity period indicated in the offer, except for changes in VAT rates. The prices of products or services are not increased within the validity period indicated in the offer, except for price changes due to changes in VAT rates. Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of statutory regulations or provisions. Price increases within 3 months after the agreement is concluded are only permitted if they are the result of statutory regulations or provisions. Price increases within 3 months after the contract is concluded are only allowed if they are the result of statutory regulations or provisions. Price increases from 3 months after the contract is concluded are only allowed if the online business has agreed and: These price increases are the result of statutory regulations or provisions; or The consumer is entitled to cancel the agreement from the day on which the price increase takes effect. The prices of products and/or services offered will not be increased during the validity period of the offer, except for price changes due to changes in VAT rates. Price increases within 3 months after the contract is concluded are only allowed if they are the result of statutory regulations or provisions. Price increases from 3 months after the contract is concluded are only allowed if the online business has agreed and: These price increases are the result of statutory regulations or provisions; or The consumer has the authority to cancel the agreement from the day on which the price increase takes effect. The online business must inform the customer about the price increase in writing, and the consumer must be entitled to terminate the agreement. The online business must inform the customer about the price increase in writing. A consumer may terminate the agreement.

Compliance and Warranty (Article 7):

The online business guarantees that the products and/or services meet the agreement, ensure the reliability, feasibility, and functionality, and fulfill the statutory provisions in the agreement. By the agreement, the online shop guarantees that the products and/or services conform to the agreement, ensure the reliability, usability, and longevity, and fulfill the statutory provisions in the agreement. The online business guarantees that the products and/or services meet the agreement, ensure the reliability, feasibility, and functionality, and fulfill the statutory provisions in the agreement. Any warranty provided by the online business does not affect the legal rights of the consumer. These legal rights are not affected by the warranty provided by the online shop. Any warranty provided by the online shop does not affect the legal rights of the consumer. Any warranty provided by the online business does not affect the legal rights of the consumer.

Delivery and Execution (Article 8):

The online business will exercise the greatest possible care when receiving and carrying out orders for products and when assessing applications for the provision of services. The place of delivery is the address that the consumer has made known to the company. The online business may also refuse to deliver a certain product or service or to accept an application, providing clear reasons for the refusal. The consumer can dissolve the contract. The online business may deliver an article that is equivalent in quality and price to the article ordered, provided that the consumer agrees. The online business must deliver the articles within 30 days of the order. If the delivery is delayed, or if an order cannot be filled or can only be filled partially, the consumer will be notified no later than 30 days after they have placed the order. In that case, the customer has the right to terminate the agreement without incurring costs. The customer will receive a refund within 14 days of termination. After termination in accordance with the previous paragraph, the online business will reimburse the consumer for the amount paid as soon as possible, but no later than 14 days after termination. If the online business has not delivered the goods within 30 days, the customer may cancel the agreement. They may also dissolve the agreement if the delay in delivery is such that the customer cannot be expected to maintain the agreement. If the customer dissolves the agreement, the online shop will reimburse the amount paid by the customer as soon as possible, but no later than 14 days after dissolution. If the consumer dissolves the agreement in accordance with the previous paragraph, the online business will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution. If the customer has not received a shipment, he has 14 days from the date of shipment to report this to the online business. An agreement can only be canceled if the customer has informed the online business in writing or another durable medium. All additional agreements that the online business makes are offered as optional and do not bind the consumer.

Security and Compliance (Article 9):

To enter into the contract, the online shop guarantees that the articles and/or services comply with the standards, reasonable reliability criteria, and/or availability described in the offer, and with applicable laws and/or public regulations. If expressly and in writing agreed, the online shop guarantees that the product is suitable for non-normal use. Within 7 days of delivery, the customer must notify the online shop by email of any product defects or incorrectly delivered products. Products must be returned in their original packaging and in a new condition as described in Article 5. The online shop's warranty period is the same as the manufacturer's warranty period. On the other hand, the online shop is not responsible for the final suitability of the products for the customer's specific use or for advice on the use of the product or services. The warranty is void if: the delivered products have been repaired and/or adapted by the customer or by a third party; the delivered products have been subjected to unusual conditions or handled carelessly or in violation of the online shop's guidelines and/or packaging. Deficiencies are wholly or partially due to government regulations or future restrictions on the nature or quality of the materials used.

Performance and Delivery (Article 10):

The online shop will be as diligent as possible in receiving and processing product orders. The place of delivery is the address provided by the customer to the online shop. The online shop will execute accepted orders promptly, no later than thirty (30) days, unless the customer has accepted a longer delivery period by complying with the conditions in Article 4 of these general terms. The customer will be notified no later than thirty (30) days after the purchase if the delivery is delayed, or if the order cannot be fulfilled or can only be partially fulfilled. In this case, the customer has the option to cancel the agreement and receive a refund. If the contract is terminated as described in the preceding section, the online shop will refund the customer's payment as soon as possible, but no later than fourteen (14) days after the termination. The product will be shipped on behalf of and at the customer's risk. If the desired product cannot be delivered, the online shop will attempt to deliver a substitute product. This must be clearly and comprehensibly stated no later than at the time of delivery. Unless otherwise agreed, the online shop bears the risk of damage and/or loss of the products until they are delivered to the customer or the customer's designated representative, and this is communicated to the online shop.

Any customer claiming to have received a damaged or defective product must provide evidence in the form of a photo or video to obtain a refund. If this criterion is met, please send an email to us at info@nutriviapro.com.

Payment (Article 11):

Unless otherwise agreed, the agreement is fulfilled as soon as the consumer has paid all outstanding amounts. When entering into an agreement for the delivery of a service, this deadline begins to run when the consumer receives confirmation of the agreement. Discrepancies in the payment information provided by the consumer or reported to the online shop must be reported immediately. If the consumer fails to pay the fee, the online shop may - subject to legal limitations - terminate the customer's account; it has the right to charge the customer a reasonable fee, which is communicated in advance.

Complaint Procedure (Article 12):

The online shop must maintain a complaint procedure on its website and must process complaints in accordance with this procedure. Complaints regarding the performance of the contract must be submitted to the online shop in a detailed and well-defined form within seven (7) days after receiving the product. Complaints received by the online shop will be answered within fourteen (7) days. If it is expected to take longer than fourteen (7) days to process the complaint, the entrepreneur will respond within fourteen (7) days with a receipt of the complaint and an indication of when the consumer can expect a more detailed response. In any case, the consumer must allow the online shop four (4) weeks to resolve the complaint by mutual agreement.

Intellectual Property Rights (Article 13):

All (intellectual property) rights to offers, documents, photos, drawings, software, domains, works, and related materials belong to the online shop. This also applies if they have been invoiced to you or if additional upgrades have been made. No parts of this website may be reproduced or transmitted in any form or manner without written permission from the online shop. Trademark logos, trademarks, and trade names belong to their respective owners.

Liability (Article 14):

The online shop is only responsible for actual damages incurred by the customer due to an error in the online shop. The online shop is not responsible for direct or indirect damage to third parties or security as a result of incorrect or incomplete information from the customer. If the online shop is held liable and admits this, the liability is limited to the following amount: the amount that liability insurance for e-commerce pays, minus the deductible; the invoice amount if liability insurance does not pay.

Invalidity, Disputes, and Applicable Law (Article 15):

The validity of the other terms and conditions is not affected if one of these terms is found to be invalid. The invalidity clause shall be replaced by a clause that as closely as possible matches the wording of the invalidity clause. All contracts, services, offers, and purchase orders are subject to Hong Kong law. Any disputes shall be settled by a court in Hong Kong.

Mobile Terms of Service

NutriviaPro

Last updated: July 6, 2024

The NutriviaPro mobile message service (the "Service") is operated by AnnofireLtd. (“NutriviaPro”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to NutriviaPro’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of NutriviaPro through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with NutriviaPro. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18335695140 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other NutriviaPro mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18335695140 or email info@nutriviapro.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

By accepting

NutriviaPro's SMS marketing at checkout and initiating a purchase or registering through our subscription tools, you consent to receiving recurring SMS messages (for your order, including abandoned cart reminders), SMS marketing offers, and transactional messages, including review requests from us, even if your mobile phone number is registered on a state or federal do-not-call list. The frequency of messages varies. Consent is not a condition of purchase.

If you wish to opt-out of receiving SMS marketing messages and alerts, you must reply STOP to all mobile messages we send or use the unsubscribe link provided in each of our messages. You understand and agree that alternative methods of opting out, such as using other words or requests, will not be considered an appropriate method of opting out. We do not charge for the service, but you are responsible for any fees and charges that your mobile carrier may charge for text messages. This may include message and data rates.

If you have questions, you can text HELP to the number from which you received the messages or contact us at info@nutriviapro.com for more information.

We reserve the right to change the phone numbers or shortcodes we use to operate the service at any time. You will be notified in such cases. You agree that messages you send to a phone number or shortcode we have changed, including requests for STOP or HELP, may not be received, and we are not responsible for fulfilling requests in such messages.

To the extent permitted by law, you agree that we are not responsible for the failure, delay, or incorrect delivery of information transmitted through the service, any errors in such information, and/or for actions you take or fail to take in reliance on the information or the service.

Your right to privacy is important to us. You can learn about how we collect and use your personal information in our privacy policy.